We use the Zendesk integration to sync articles as this was advised by Intercom as a better solution than syncing from a webpage. By switching to this type of sync, we’ve experienced two undesirable outcomes:
- Articles open within the messenger. We’d prefer to have articles open in a separate tab.
- The formatting of the articles is modified in a way that makes the articles less reader-friendly and less aesthetically pleasing.
Idea: It would be great if we could choose to have article open in a new tab instead of within the Messenger so that we can maintain our formatting and have more control over the customer experience.