Option for clients to set a subject for a conversation

A couple of our customers have reached out with the question if it would be possible to add a subject to a conversation. Right now, this can be done from our side already, but customers can’t add a subject when opening a conversation at their side.

Allowing them to enter a subject for a conversation would make it easier to browse through the open/closed conversations, since they’d know at one glance what each conversation is about. Right now, they have to go into each conversation separately in order to see what it’s about.