We have several teams operating in the same workspace, and each has its own dedicated email address to communicate with the users. However, reassigning an email conversation to a different team, retains the original reply from email address.
With a Reply address set as Inbound address (Send replies from the address inbound emails are sent to) in the settings, replying to the inbound emails works fine, as long as the inbound user sends an email to the “correct” email address. However, this changes when the emails are originally sent to Team 1, but are then escalated or assigned to a Team 2 (for instance, an email is originally sent to Support team, but needs to be replied from the Legal team).
There should be an option to set a default reply email address per team inbox. Alternatively, there should be at least an option to show the sending email address and have an option to update it manually in the reply composer.
Brands were suggested as a workaround, however, this generally complicates the setup when having multiple teams, let alone multiple brands with several teams per each brand; when re-assigning the team, the Brand would need to be updated manually (there is no action in the Workflows to set this automatically), etc.