Option to disable teammate email replies (force replies through Intercom platform) | Community
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Option to disable teammate email replies (force replies through Intercom platform)

Related products:Core Inbox

Today, teammates can reply to customer tickets and conversations from their email inbox. We’d like a workspace setting that disables teammate email replies, so teammates must reply only inside Intercom (Inbox). This helps prevent accidental customer-facing replies (for example, when someone thinks they’re adding an internal note) and ensures every response is clearly visible and auditable in one place.