Hi there,
I'd like to place an idea here. Hopefully others can relate.
For companies using Intercom for in-product messaging (such as banners, posts, surveys etc) it would be extremely useful to have a reporting method.
I'd love to be able to create reports and dashboards based on the tags applied to the inbound messages (like comms purpose, project names etc) and comms type.
The tremendous impact this feature will make, will be reflected in clients probably choosing to use Intercom for such purpose, as it's already very user friendly.
Thank you!