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Outbound messages - reporting

Related products:Reporting
  • July 21, 2026
  • 1 reply
  • 31 views

Hi there,
I'd like to place an idea here. Hopefully others can relate.
For companies using Intercom for in-product messaging (such as banners, posts, surveys etc) it would be extremely useful to have a reporting method.
I'd love to be able to create reports and dashboards based on the tags applied to the inbound messages (like comms purpose, project names etc) and comms type.

The tremendous impact this feature will make, will be reflected in clients probably choosing to use Intercom for such purpose, as it's already very user friendly.

Thank you!

    1 reply

    • Ringostat AI
    • New Participant
    • October 12, 2026

    +1 from our side. We run onboarding Series, email campaigns, and product tours in Intercom, and reporting on them is one of our biggest gaps.

    In addition to in-app reports and dashboards, it would be really valuable to access outbound stats programmatically โ€” especially through the Intercom MCP server. Today we can ask an AI assistant about conversations and contacts, but not about how a Series or email campaign performed (sent, opened, clicked, replied, completed, unsubscribed). We end up exporting CSVs manually and stitching them together, which doesnโ€™t scale.

    Tag-based reporting, as suggested above, plus API/MCP access would make Intercom a much stronger choice for proactive messaging.

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