We would love to see support for a ringtone (ringback tone) on outbound calls.
Today, when placing outbound calls from Intercom, there is no audible indication that the call is ringing. This creates uncertainty for agents, as it's difficult to tell whether the call is connecting, actively ringing, or experiencing an issue.
A standard ringback tone would provide a much more familiar calling experience, improve agent confidence, and reduce confusion during outbound calling workflows.
Is this something Intercom is considering, or that other customers would find valuable as well?
Thanks!