Page title no longer shows the name of the article being edited in Knowledge | Community
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Page title no longer shows the name of the article being edited in Knowledge

Related products:Knowledge & Help Center
  • November 25, 2024
  • 2 replies
  • 25 views

Prior to the release of the new navigation in Nov 2024, the page title when you were editing a help article would show the title of the article (logically enough).

Now it is always “Knowledge | MY_COMPANY_NAME | Intercom”. When I have multiple browser tabs open looking at different articles, I now have to click on every one of them to find the one I want, whereas before the title of each article was shown there, so it was easy to find them.

Here I have five different help articles open for editing:

I often need more than five open to cross-reference things, making this quite aggravating.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • January 6, 2025

Hi ​@Soren Bjornstad 

Jennifer here from Customer Support

Thanks for this feedback, I will let our Product Team know you’d like to see this adjusted 🤞


  • New Participant
  • October 22, 2025

This is more relevant than ever! Editing multiple articles to improve Fin really becomes a headache when you have no idea which article you have open in the different tabs.