There are currently only 10 search results when a keyword is entered in a help center. This is very limiting and not very good practice. I’m not sure how Intercom determines what is most relevant since it’s either title, body, or description that’s considered, and the keyword could appear in more than 10 results.
Pagination and better search functionality should be available. Also, giving customers the ability to customize code on the backend. And also giving us a test environment where we can make changes to the help center before pushing it live.