When showing users (e.g. in the conversation list and in the "User" column), when there are multiple users, it should prefer to show the customer's user, not users from our own domain (which appear e.g. when replying or forwarding via email), so that one can see who the customer is.
Right now we have the problem that when one of our team forwards an email to Intercom or replies via email, they show up as colleague@example.com, and in the conversation list, often that then shows up as the primary users. This means we cannot easily see in the conversation list who the actual customer is; instead we see primarily our own colleague.
It would be great that if Intercom could solve it like this: In the conversation’s participants list, sort users that are not from our own email domain _before_ users that are from our email domain.
For example, if our email domain is @example.com, and the participants list is [me@example.com, colleague@example.com, customer@company.com], it should sort it as [customer@company.com, colleague@example.com, me@example.com], so that customer@company.com is the first one that determines what’s shown in the conversations list (“customer@company.com and 2 others” is a lot more useful than “me@example.com”).