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Pause a message or path in a series

Related products:Proactive Support
  • September 26, 2024
  • 2 replies
  • 14 views

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I want to be able to pause a specific message or entire path in a series without having to pause the entire series.

 

Use case: we are conducting user interviews. Each person doing interviews has their own path in a series. When I’m done with all the interviews I need I want to prevent more users from getting messages inviting them to a call with me, but another teammate isn’t done yet and I need to keep users getting into their path. I don’t want to create separate series for this, it’s convenient to have them all in one series.

 

I don’t want to delete the messages/steps in my path completely in case I want to turn it back on later. 

 

I want to use a series because it allows me to tag users after I’ve invited them to a call with me, which ensures they don’t get double tapped again later by me or another teammate. 

 

The only thing I can do right now is replace the entry rules block with a rules block where a user would never match, but this is just a hacky workaround for a feature that should just be built in.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • October 2, 2024

Hi @Heather P 

Jennifer here from Intercom

Thanks for this feedback, I will pass it on to our Product Team on your behalf 💪

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there. 


Jennifer K
Intercom Team
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  • Intercom Team
  • October 2, 2024
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