Allowing admin users to individually and/or bulk delete conversations would be a very helpful feature. The workaround to flag conversations, use the REST API, set up an automated workflow, and exclude them from reports is not a user-friendly solution. Please roll this feature out across all plans as itโs a key functionality for managing customer support. Making it restricted to admin users, or a feature admin users can assign to specific teammates or roles helps maintain the integrity of customer engagements, while removing spam and redundant replies from customer support metrics as needed.
Submitted
Permanently delete conversations
Join the Intercom Community ๐
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.