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Permanently delete conversations

Related products:Core InboxWorkflowsMessengerReportingIntegrations, API & Custom ActionsWorkload Management (Conversation Assignment)Mobile Conversations AppDataOmnichannel (Whatsapp, Facebook, Instagram, X, Switch)Tickets

Allowing admin users to individually and/or bulk delete conversations would be a very helpful feature. The workaround to flag conversations, use the REST API, set up an automated workflow, and exclude them from reports is not a user-friendly solution. Please roll this feature out across all plans as it’s a key functionality for managing customer support. Making it restricted to admin users, or a feature admin users can assign to specific teammates or roles helps maintain the integrity of customer engagements, while removing spam and redundant replies from customer support metrics as needed.