Phone settings should be brand specific | Community
Skip to main content
Submitted

Phone settings should be brand specific

Related products:Core Inbox
  • October 15, 2025
  • 0 replies
  • 5 views

Pamela Van Gasse
Forum|alt.badge.img+1

At this time multi-brands can only be connected with emails, Messenger and Help Center. Currently, it does not have the capability with phone.

This should be possible though. When a customer calls, a conversation is created. When a teammate needs to further communicate with the customer, they need to manually set the brand in order for the brand settings (signature) to be correct.