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Pinned notes in Help Center

Related products:Knowledge & Help Center
  • Dec 14, 2023 10:11 AM UTC
  • 2 replies
  • 28 views

I’d like the ability to add a tooltip, or pinned notes in the Help Center to highlight important information to teammates - like current outstanding bugs they should be aware of, notices, etc.

In addition, adding a pinned note in a conversation sidebar to write important information about the specific company or participants in a conversation. 

2 replies

bernice
Expert User ✨
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  • Expert User ✨
  • Jan 11, 2024 12:36 PM UTC

Hey @Amit Frumkin, Bernice here from the Support Engineering team at Intercom🔧 

The option to add Tooltips to your Help Center is available, all you have to do in ensure your Intercom Help Center is live and you can use the URL of it to create Tooltips on there.

Also, the option to add notes to a Company or a specific user is available, you'll find more on this in this article from our Help Center 📌


Jennifer K
Intercom Team
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  • Intercom Team
  • Feb 2, 2024 11:17 AM UTC
New→Not planned yet