Posts on Mobile - Allow "Title" banner before opening message | Community
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Posts on Mobile - Allow "Title" banner before opening message

Related products:Proactive Support
  • November 25, 2024
  • 2 replies
  • 23 views

It would be great to have posts show just the heading in the preview before clicking into it. Currently its not easy to gage how many letters will show in the preview before clicking on the post and it would be good to be able to customise how it will show on the mobile.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • January 6, 2025

Hi ​@Tom Higgs 

Jennifer here from Intercom

Do you mean you would like to see how it would render on different mobiles and their software?


  • Author
  • New Participant
  • January 6, 2025

Hey ​@Jennifer K 

When posts get shown on Mobile they show some of the text of the post but it doesn't format/ show it well.

My suggestion was that you could have a “title” banner like “tap here to learn about xxx” or “Information regarding xxx” then the customer taps it and it shows the full post. instead of it just showing some of the text from the full post as a preview

 

Kind regards