Potential Bug, N-Names that trigger new case shortcut and you lose that whole back office ticket

Potential Bug Report--For months, I've been experiencing an issue with the Back Office tickets system. We have a name section in the back office ticket. It comes after the bulk of the data, so if you're doing this in order, you've grabbed links, added lots of context. Then you go down to the name. If you're lucky enough to have your name start with an "N," the shortcuts will trigger a new case and you lose all that case data and research you just put into that consult. I did verify with some of my other 'N'-named colleagues. I know if obviously effects a fraction of a fraction of users, but wanted to surface it as an issue for your teams to look into!