We would like to add a “createTicket” action to the Intercom javascript API that optionally takes in initial parameters to pre-fill the ticket form on behalf of the user. Currently, you can only trigger a “showTicket” action for a ticket that is already created.
Submitted
Pre-fill New Ticket via Javascript API
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion 🙌 I’ll pass this on to our Product Team 🚀
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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