Preserve supported markdown formatting when pasting into composer | Community
Skip to main content
Submitted

Preserve supported markdown formatting when pasting into composer

Related products:Core Inbox
  • June 26, 2026
  • 0 replies
  • 0 views

Thomas Hils

Often we have content that is formatted in Markdown that we’d like to paste into Intercom to be sent as a reply to a customer. It’d be great if pasted markdown formatting was preserved where that formatting is supported by Intercom. A quick test gave me these results:

Not preserved on paste:

  • Bold: **text**
  • Italic: _text_ and *text*
  • Strikethrough: ~~text~~
  • Inline code: `text`
  • Code block: triple backticks
  • Heading: # (H1) and ## (H2)
  • Blockquote: > text
  • Bulleted list: - item and * item
  • Numbered list: 1. (pastes as plain text, not a styled list)

Already handled correctly on paste, for contrast:

  • Markdown link [label](url) renders as a clickable link
  • Single line breaks and blank lines between paragraphs are preserved