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Prevent assignment changes from reopening conversations

Related products:Core Inbox
  • September 10, 2026
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Currently, if you send and close an outbound message, then update the teammate assignment to unassigned, the conversation reopens and then immediately reassigns to a new teammate round robin. Similar to the new setting option that prevents internal notes from reopening a snoozed conversation, we want to ensure that a teammate actioning on an assignment does not reopen a closed conversation.