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Priority First Conversation Sorting

Related products:Core Inbox
  • October 18, 2023
  • 2 replies
  • 27 views

In Priority First sorting mode, the secondary sort order is Newest. There needs to be an option to change this to Oldest or Waiting Longest. Alternatively, Priority conversations should always appear at the top of the conversation list, regardless of the sort order to indicate actual priority.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • October 30, 2023
NewDiscussion ongoing

Jennifer K
Intercom Team
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  • Intercom Team
  • October 22, 2024
SubmittedArchived