Proactive Support (Posts) - Share until dismissed / Snooze Option | Community
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Proactive Support (Posts) - Share until dismissed / Snooze Option

  • November 12, 2024
  • 1 reply
  • 13 views

Angel Horowitz
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Goal:
Continue to show a large post until a customer dismisses it and/or have the options for customers to snooze a big post. This is a feature that Pendo has that worked really well. 

 

Problem to Solve: 
When customers are busy and are moving fast they either click on the screen to get around the post and/or dismiss it because they don’t have time to read it. Would love the option for them to be able to snooze it so that they’re able to have it pop back up again. 

 

Other Systems:
Pendo has the option on the back-end to set the snooze length, so we could choose if they click the snooze button whether or not it snoozed 1 day, 2 days, 1 week, etc. Would be nice if we could have that option and/or the ability for the customer to choose their snooze length. 

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • November 27, 2024

Hi ​@Angel Horowitz 

Jennifer here from Intercom
 

Thanks for this suggestion! I will pass it on to our Product Team on your behalf 🚀