Topic: Help Center — Notification for newly published articles
Area: Intercom / Help Center
Context: The News tab in Intercom is reportedly not intuitive enough for end users to discover new content. Users are missing newly published Help Center articles because there is no proactive notification mechanism in place.
User Story: As an end user, I want to be notified when new Help Center articles are published, so that I can stay informed about new support content without having to check the Help Center manually or asking FIN if there is new content available.