It is currently possible to create a proactive support message (product tour or checklist etc) in the proactive support section, and then copy that into a series in the future. However, it is not possible to go the other way. I recently created product tours in a series, and then determined that a series was not the right place for those tours. I can't copy them out of the series so they stand alone in the proactive support messages.
Submitted
Pull or copy proactive support messages out of series
+3- Intercom Team
Hi
Jennifer here from Intercom
I will pass your suggestion on to our Product Team 🚀
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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