Sorry if this has already been suggested, it is similar to this request, but slightly different.
When composing a message, sometimes its best to add a link to the article in our help centre instead of inserting the article. Currenty, from the inbox or when composing a message, we need to open the help center, search for the article, copy the url and paste, but it should be easier.
Here are some suggestions that may help...
- This request - if we could copy the URL and/or insert the article title as text in the message and it is already linked to the article.
- Similar to how the Knowledgebase Article editor works, if we had the functionality to highlight a text, click the link icon and either paste a URL (if external site) or search our existing articles
- Via a shortcut, but I think this would be more complicated