Re-assign a positive CSAT to another teammate | Community
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Re-assign a positive CSAT to another teammate

Related products:WorkflowsReportingData
  • September 22, 2025
  • 0 replies
  • 6 views

It would be super cool if we could reassign a CSAT rating, at least for the positive ones. We work with multiple agents on cases, depending on who is available, to help our customers as fast as possible. It often happens to me, that another teammate does all the work and the positive rating ends up with me, simply because I was the last agent responding. If the agents themselves can’t reassign a CSAT themselves, maybe the admins could have an option to do so. This way, the CSAT would get more accurate for each teammate.