It would be super cool if we could reassign a CSAT rating, at least for the positive ones. We work with multiple agents on cases, depending on who is available, to help our customers as fast as possible. It often happens to me, that another teammate does all the work and the positive rating ends up with me, simply because I was the last agent responding. If the agents themselves can’t reassign a CSAT themselves, maybe the admins could have an option to do so. This way, the CSAT would get more accurate for each teammate.
Submitted
Re-assign a positive CSAT to another teammate
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.