The new BO ticket auto-fill behavior appears to rename tickets and pre-populate fields in ways that are often unhelpful for manual support workflows.
In this case, it filled fields that are usually left at defaults, but did not help with the fields the agent actually needed to complete.The bigger issue is that there seems to be no admin control to disable or limit the feature, which makes it hard to prevent confusing or noisy results. For our team, this would likely create confusion in most BO tickets rather than save time.
Suggested ask: please add admin-level controls for this feature, ideally separate toggles for auto-renaming and auto-filling, plus the ability to scope it by ticket type or form. If full disable is not possible, a safer fallback would be to only suggest high-confidence values, rather than automatically applying changes to titles and default fields.