React Native SDK unidentified contacts should be leads not users | Community
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React Native SDK unidentified contacts should be leads not users

Related products:Core InboxMessengerIntegrations, API & Custom ActionsMobile Conversations App
  • June 23, 2026
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Karim Shalapy

Currently on the mobile SDK whenever we call `loginUnidentifiedUser` it creates an unidentified user in the Intercom dashboard.

This makes it so annoying to actually handle filtering between unidentified and identified users (we use “Is Mobile Unidentified” flag), it causes a problem in merging contacts when they become identified so they lose their other conversations, and the proposed solution by the team results in a ton a of orphan unidentified users…

Here's a question another user asked about