Read-only API access to Product Tour and Tooltip element selectors | Community
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Read-only API access to Product Tour and Tooltip element selectors

Related products:Proactive Support
  • June 15, 2026
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When managing Product Tours and Tooltips at scale, it's common to need to audit which element selectors are being used across all your tours — for example, when migrating from CSS class selectors (.ux-name) to data attribute selectors ([data-intercom-target="ux-name"]). Right now, there's no way to do this programmatically: the REST API exposes no endpoint that returns step-level configuration, and the data export doesn't include selector values.                                     

The request is simple: a read-only API endpoint that returns, for each tour and tooltip, the element selectors configured for each step. No write access needed — just the ability to inspect the configuration programmatically.

Related requests: https://community.intercom.com/ideas/add-content-to-the-pr oduct-tour-from-api-10763 and  https://community.intercom.com/ideas/add-tours-backend-api-6625