Idea: Add a setting where we can control whether or not a conversation that is closed or snoozed automatically changes to the “open” state upon Team and/or Teammate reassignment.
There are times when we reassign closed conversations (sometimes in bulk) but want them to remain closed (or in whatever their current state is).
Submitted
Reassign a conversation without changing the conversation state
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion, I understand why this would be useful so I'm happy to pass this on to our Product Team
I’ll keep my fingers crossed for you 🤞
+3- Intercom Team
The following idea has been merged into this idea:
All the votes have been transferred into this idea.
All the votes have been transferred into this idea.
Hey Jennifer, it seems as though the link to the above idea (that you said was merged) is broken. Was wondering if there’s a link that works?
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