When configuring outbound no-reply posts (which clients can react to but not reply), these are currently stored in the Messages section of the Intercom Support Bot. It would be beneficial if they could also appear in the 'Recent Messages' box on the Home Page. The issue is that these are considered posts rather than traditional messages, hence why are not showing there. To address this, a 'Recent Activity' box could be introduced to display both recent messages and posts seamlessly. This way, we can ensure that new posts are still being featured on the home section even after the user has clicked on them for the first time..
Submitted
Recent Activities box within Home
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