Redirect link to messenger on all channels

Realistically, most of our conversations start on either email or social channels. Most people rarely visit our website to reach out for help. It would be super helpful if there was a link defaulted in emails, or a way to redirect all of these people to the messenger when they started the conversation from social media dm’s or email. This would allow for the use of all Intercom features, and being able to use multiple workflows and collect the information that we need to collect without having to create work-arounds.