The removal of the Three Dots to view a historic thread is very inconvenient. The vast majority of our tickets are forwarded in from other members of staff, or clients themselves.
Forwarding content to us is a massive part in our everyday work, so not being able to view the full thread as normal has a huge impact on us.
The only option now is to view the Raw Email, which isn’t the same and is not a good solution. Reading an email in HTML format is not user-friendly, nor has it saved us any time. It removes attachments which, again, is causing huge problems.
Please reinstate the Three Dots.
