Why is it not possible to have related articles in the Help Center when we define an audience for it?
It would be great if, in the related articles, articles with exactly the same audience were included.
Submitted
related article and audience
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this feedback 👍 I’ll let our Product Team know you’d like this feature 🚀
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
I saw this statement in the help for related articles also:
Only fully public, published articles that have been added to a collection will be shown. Articles with audience targeting enabled will not be displayed.
But that can’t be entirely true because every article in my help center uses audience targeting and I get related articles listed for each article. However, they are random and not truly related. So…. what’s really happening here?
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