It would be useful to allow a macro to remove a tag from a conversation. Example: customer calls and is sent to voicemail, which adds the tag “Voicemail”. However, the customer hangs up before the voicemail greeting is finished. That conversation comes in as “Abandoned in Voicemail,” and the “Voicemail” tag is applied. We then apply a macro to close the conversation, but it cannot remove the “Voicemail” tag, so we end up with skewed data.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.