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Submitted

Remove conversation tag with macro

Related products:Core Inbox
  • October 15, 2025
  • 0 replies
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Aiden Taylor

It would be useful to allow a macro to remove a tag from a conversation. Example: customer calls and is sent to voicemail, which adds the tag “Voicemail”. However, the customer hangs up before the voicemail greeting is finished. That conversation comes in as “Abandoned in Voicemail,” and the “Voicemail” tag is applied. We then apply a macro to close the conversation, but it cannot remove the “Voicemail” tag, so we end up with skewed data.