As the product owner for our intercom installation I would like to hide the inbox from the left panel for teammates that don't handle tickets.
For instance our marketing department writes articles, send outbound messages and does automations.
They don't need to see the button to the inbox and should not be able to be assigned to a ticket.
Submitted
Remove Inbox for teammates that don't handle conversations.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.