Remove Inbox for teammates that don't handle conversations. | Community
Skip to main content
Submitted

Remove Inbox for teammates that don't handle conversations.

Related products:Core Inbox
  • June 17, 2025
  • 0 replies
  • 5 views

As the product owner for our intercom installation I would like to hide the inbox from the left panel for teammates that don't handle tickets.

For instance our marketing department writes articles, send outbound messages and does automations.
They don't need to see the button to the inbox and should not be able to be assigned to a ticket.