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Removing contacts from a email thread

Related products:MessengerIntegrations, API & Custom Actions
  • September 25, 2026
  • 0 replies
  • 9 views

Hi,

I wanted to raise a concern about how conversation history is handled when a contact is removed from a conversation and later added back.

If someone has been removed from a conversation for a reason, it doesn’t seem appropriate for them to automatically regain access to the entire conversation history when they are added back in. This effectively gives them access to messages and information that were shared while they were not part of the conversation.

It would make more sense for a re-added contact to only see messages from the point at which they were added back, rather than the full history. Otherwise, there seems to be little purpose in removing someone from the conversation in the first place if they can simply regain access to everything later.

Could you please consider changing this behaviour so that previously removed participants cannot access the conversation history from before they were re-added?

Thanks,