In order to understand full workload volume and productivity, I’d like to report on how many back office tickets our agents create in analytics. This should be an option in ‘create your own chart section’ under ‘new report’.
I verified with fin and an Intercom support agent this is not possible as of yet.
Thank you!
Alisha
You can create a custom “Created By” attribute when setting up the BO ticket type, which is then populated by the user who creates the ticket. This can be used in reporting to track how many tickets each agent has created.
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