Reporting: Agent Access limits vs all or none | Community
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Reporting: Agent Access limits vs all or none

Related products:Reporting
  • November 4, 2024
  • 2 replies
  • 22 views

Currently right now role permissions for REPORT settings are pretty much see them all or see none of them. 

Would like to be able to select what reports are visible for users. 

Business use case: Support Techs to have visibility to just their personal performance metrics not their peers to help with supporting more confidential performance issues someone on the team might be having that only a person in leadership role should be addressing.  

2 replies

  • Author
  • New Participant
  • November 4, 2024

Other potential option - open up the Scheduled Email beta to allow to be used on custom reports, this way managers can build their tech specific reports to have automatically shared. 


Jennifer K
Intercom Team
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  • Intercom Team
  • November 12, 2024

Hi @Macall Gardner 

Jennifer here from Intercom

Thanks for these suggestions, I’ll keep my fingers crossed for you and pass to our Product Team on your behalf 🚀