Hello team,
One thing I often feel is missing when working with reports, is the ability to switch between absolute numbers and percentages.
This is particularly useful when using more than one metric. For instance, how many support tickets did we receive in January, and (2nd metric) how many of these were from France? Great to have absolute numbers and we can do the math, but even more useful if you could toggle this to a percentage view.
It becomes even more powerful when you have more variables obviously: How many support tickets did we get in France, and how were these distributed among all our customer countries? If you have customers in 30 countries this adds a lot of value.
Different example: I want to see how our support volumes are distributed over the days of the week for an 18 month period. Also possible with absolute numbers, but percentages here would add more value.
Thanks for reading this and for upvoting!
Regards,
Christian Osmundsen, Deliverect