Request for Message Thread Reply Feature to Target Specific Messages in Conversations | Community
Skip to main content
Submitted

Request for Message Thread Reply Feature to Target Specific Messages in Conversations

Related products:Core Inbox
  • January 20, 2025
  • 1 reply
  • 13 views

Context:

Currently, there is no option to reply to a specific message within a conversation, making it difficult to refer back to or clarify the context of a particular message.

 

Request:

Similar to the functionality in WhatsApp conversations, it would be extremely useful to have the ability to reply to a specific message within a conversation. This would be particularly beneficial when a customer or user asks multiple questions in the same thread, allowing for more targeted and contextually relevant responses.

1 reply

Michaela Hone
Intercom Team
Forum|alt.badge.img+1
  • Intercom Team
  • January 22, 2025
Idea merged into:

All the votes from this idea have been transferred.