Request for new conversation state "Wait for customer reply"

The snooze functionality takes way too many clicks and modifications (snooze 7 days) and does not suit the needs for working on a case with longer threads. We currently use “Close conversation” as the only viable option that meets our requirements, but then we do not know how many cases we should expect a reply from and which ones are actually closed. 

With a state like “waiting for customer reply” we could easily understand how many conversations we should expect a reply from and we can easily build automated reminder flows that pushes for answers and eventually closes the conversation.