This feature allows teams to automatically reset the SLA (Service Level Agreement) timer based on specific workflow triggers—ensuring accurate tracking when conversations are re-prioritized or reassigned.
When activated within a workflow, the SLA clock is restarted from zero, aligning with the latest context of the ticket or conversation. Common use cases include reopening a conversation, changing conversation attributes (e.g., priority or assignee), or when a macro is applied that shifts the SLA expectations.
