I'd like to request that Intercom restore and improve touchscreen navigation and S Pen compatibility in the Inbox interface, specifically on my Samsung Galaxy S24 Ultra.
What worked well before:
Two or three years ago, using Intercom with the S Pen on Samsung Galaxy devices was an excellent experience. It was more precise and convenient than regular touch controls and significantly improved my productivity.
Unfortunately, S Pen interactions deteriorated so badly last year that I eventually stopped using the pen entirely.
What has changed recently:
Over the past 10 days, recent UI updates have also significantly degraded regular touchscreen interactions on my Samsung Galaxy S24 Ultra.
- Scrolling to the top or bottom of certain menus and panels no longer works properly.
- I sometimes have to select text and drag it up or down just to reach menu options.
- Touch navigation feels less responsive, less accurate, and less reliable overall.
- The only noticeable improvement has been the ability to swipe certain notifications, such as connection and disconnection alerts, sideways.
What I'm requesting:
Please restore smooth, accurate touch scrolling across all menus and panels, fix the interaction issues introduced by recent updates, and bring back reliable S Pen support.
Touchscreen and stylus compatibility should improve with new releases, not become less usable. These changes have had a direct negative impact on my daily workflow.
I would genuinely appreciate it if the product team could review this feedback and share whether improvements or fixes are planned.
Thank you for taking this seriously.