I need the ability to designate which Users are able to access all of their Company’s tickets in the Ticket Portal.
Users that are higher level in their organizations will submit sensitive information in tickets that should not be accessible to other users in the org.
If a new User Data attribute could be added, “Can Access Company’s Tickets”, that would solve this issue.
Even better if this value could be changed for individual Companies that a User is tied to, as many of our Users are attached to multiple Companies.