This feature request stems from a feature we had in Freshworks. Once you add an attachment of any kind to the conversation in FW, you could simply use that same attachment at any time to reattach in the same conversation. In Intercom, you have to find that file, which means leaving the platform, and reattach it every time. This would be great if this could be created in your platform. Thanks!
Submitted
Reusable attachments within a conversation
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