Revert Inbox Sorting Change | Community
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Submitted

Revert Inbox Sorting Change

Related products:Core Inbox
  • September 4, 2026
  • 1 reply
  • 22 views

Please revert the recent change made to the sorting UX in the Inbox. Previously, we were able to sort Open conversations by Ascending based on Last Activity, and sort Closed conversations by Descending based on Last Activity. This makes sense as it allows us to see and respond to open tickets that came in first, while also allowing us to easily view recently closed tickets. Now, if I sort Open conversations by Ascending, when I go to Closed conversations, it shows me tickets from 7 years ago, which is not helpful at all. Having to toggle between Ascending and Descending each time is unproductive. Please revert the change as there was nothing wrong with the previous sorting structure.

1 reply

  • New Participant
  • September 11, 2026

I agree with this request. I strongly prefer that Intercom “remember” my settings for each inbox (closed v open v snoozed) rather than relying on the most recent setting in an unrelated inbox.