Hello Intercom Community,
I would like to confirm if there is any way or possibility for the system to request the root cause of a chat request when the Snooze function is applied to the conversation.
Currently, this feature works correctly when we close a chat. In the example image, the Root Cause is requested immediately after clicking "Close".
It would be interesting to have the same flow for the Snooze function, as this would prevent conversations that were not classified using this tool.
