We’d love the ability to directly embed videos hosted in Amazon S3 inside Intercom messages, help center articles, and the Messenger.
Many teams store product demos, onboarding videos, and support walkthroughs in S3 as their primary video storage. Currently, embedding these requires third-party platforms or making videos publicly accessible, which adds cost and complexity.
It would be extremely helpful if Intercom allowed us to paste a secure S3 (or CloudFront) video link and have it play natively within messages and articles.
This would:
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Reduce reliance on external video platforms
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Lower costs for teams already using AWS
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Simplify workflows
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Keep everything inside Intercom
A simple “Video from S3” embed option would go a long way.
Thanks for considering this — it would make video-driven onboarding and support much easier for AWS-based teams.