Please include salesforce field dependency for cases in Intercom Salesforce app. For example: Case Reason is controlled by Case type in Salesforce.
Submitted
Salesforce Field Dependency
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this feedback, I will pass it on to our Product Team on your behalf 💪
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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