The current iteration of “Scheduled Replies” doesn’t really do / execute how one would assume.
Currently, the reply you’ve scheduled is snoozed and then reopened at the selected date / time that you want the message sent for you to manually send the reply. Additionally, there is no way to edit the draft either. Lastly, it would be preferred for the drafts to be stored in a different view than snoozed since those host current / active conversations on hold. Something that hasn’t even been sent yet should be placed there.
It’s my hope that the following changes be reviewed for their viability in future iterations of the service:
- The message can be sent automatically at the date / time selected rather and re-opening. This ensures that if the person is away or OOO that the response can be sent automatically.
- While waiting for the date / time to send - the message should be editable.
- Create an individual view for these “drafts” so they can be located easier. Active conversations in snoozed will bury any replies on hold which make it harder to locate messages.