Currently when you open a tracker ticket which has had a lot of activity (notes added, statuses changed, attributes changed, etc.) the tracker ticket will open with the top of the ticket visible. The top of the ticket shows the oldest ticket activity and not the latest.
Since we use tracker tickets for bug reports (with connection to our external dev. tracker system), the activity list can become very long and we need to keep an eye on the updates in the tracker tickets.
Because of this, we would like to have the possibility to show the bottom of the ticket (the latest activity) when opening a tracker ticket in the Inbox/Help desk.
Customer tickets open with the latest activity visible (bottom of the ticket). This is the behavior we would like for Tracker tickets/Back-office tickets as well.
Current behavior in Tracker tickets when opening it:
The behavior we want when opening a tracker ticket:
